Official Store Policy

Shipping Policy

Last updated: September 25, 2026

Transparent, sustainable, and 100% carbon-neutral dispatch from our eco-warehouse directly to your doorstep.

100% Carbon Neutral

Offsetting all transit emissions.

Plastic-Free Mailers

100% compostable boxes & tape.

Real-Time Tracking

Instant dispatch alerts via email.

Where We Ship From

All orders ship directly from our primary eco-fulfillment center in Portland, Oregon (United States).

Our facility is 100% solar-powered and operates under strict zero-waste packing protocols to ensure minimal ecological footprint prior to carrier dispatch.

Regional Coverage

We currently ship to addresses across all 50 U.S. states, U.S. Territories, APO/FPO military addresses, and Canada.

Looking for additional international destinations? We are actively testing carbon-offset ocean transit partners to expand our reach responsibly. Join our newsletter to get notified when new regions open up.

Processing Timeline

Orders are processed and handed to our carbon-neutral postal partners within 1–2 business days of purchase.

Please note that orders placed on weekends or official postal holidays are queued for fulfillment on the following business day.

Transit & Delivery Estimates

Once dispatched, standard orders typically arrive within 3–5 business days, depending on your location.

Severe weather events or seasonal carrier surges may occasionally extend transit times. You can always view updated tracking steps in your dispatch notification.

Shipping Rates & Free Shipping Thresholds

We offer Free Standard Shipping on all U.S. orders over $50. For orders under $50, a standard flat rate of $4.95 applies.

Any calculated shipping cost is explicitly displayed before you enter payment details at checkout — never as a hidden charge afterwards.

💡 Fair Pricing Pledge: We do not mark up shipping rates for profit. What you pay directly reflects the exact cost required to deliver your package cleanly and sustainably.

Order Tracking & Notifications

You will receive an instant order confirmation email immediately upon checkout, followed by a separate notification containing live carrier tracking information once your package is scanned by the driver.

Tracking updates usually appear within 24 hours of package handoff.

Interactive Shipping Estimator

Select your destination to estimate transit times and free shipping eligibility

Est. Transit Time:3–5 business days
Standard Rate:FREE (Order > $50)
Express Rate:$12.95 (1–2 business days)

Eco-Packaging Standards

Zero single-use plastics from tape to mailing box

Cornstarch Peanuts100% biodegradable and dissolves safely in warm water in under 60 seconds.
Water-Activated TapeReinforced kraft paper tape that can be recycled directly along with your box.
Soy-Based InksAll box graphics and shipping labels are printed using non-toxic soy inks.

Frequently Asked Questions

Still Have Questions?

Email us at hello@theecoshop.co and our customer care desk will help track down your order or answer custom freight questions.

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