What is a Neem wood spice box?

A Neem wood spice box is a traditional Indian masala box (masala dabba) hand-carved from solid Neem wood. Neem is a hardwood used across Northern India for centuries in cooking and medicine, chosen because it is naturally moisture- and bacteria-resistant and develops a richer patina with age.

How many compartments does the spice box have?

The hexagonal spice box has six triangular compartments arranged around a central point, each sized for a common household spice. A hand-turned wooden spoon is included.

Is the packaging plastic-free?

Yes. The spice box arrives in plastic-free, gift-ready packaging made from recyclable kraft materials.

How do I care for a wooden spice box?

Wipe with a dry or lightly damp cloth. Avoid soaking or dishwashing. Occasionally rub with food-safe mineral oil to refresh the wood and deepen the patina.

Refund & Returns Policy

3-Step Return Process

Simple, clear, and plastic-free returns.

Submit Request

Email hello@theecoshop.co with your order number.

Pack & Dispatch

Reuse original paper packaging and drop off with standard carrier.

Get Refunded

Funds returned via Stripe within 5–10 business days.

1. Return Window

If you are not completely satisfied with your purchase, you may initiate a return within 30 days from the date of delivery.

The delivery date is verified via the carrier tracking number provided in your shipping confirmation email.

🌿 Eco Tip: Please take a moment to review product dimensions and ingredient lists before purchase to minimize return transportation emissions!

2. Eligible Item Condition

To ensure returned items can be responsibly processed or safely restocked, items must fulfill the following criteria:

Item must be unused, unwashed, and in original pristine condition.

Must be returned in original eco-friendly box or kraft sleeve.

All tags, care guides, and components must remain intact.

3. Who Pays Return Shipping

We cover return shipping 100% for damaged or defective items. For general buyer-remorse returns, the customer provides return postage.

Defective / Error ReturnsWe issue a prepaid, carbon-neutral shipping label at zero cost to you.

Standard Preference ReturnsReturn shipping cost is deducted from final refund total or paid directly at carrier drop-off.

4. How to Start a Return

Starting a return takes under 2 minutes:

1
Send an email to hello@theecoshop.co with the subject line "Return Request - [Your Order Number]".
2
State the reason for return and include a photo if the product arrived damaged or defective.
3
Our customer support team will reply within one business day with step-by-step instructions and return address details.

5. Refund Timeline & Method

Once your package arrives at our warehouse, our quality control team inspects the returned items within 48 hours.

Inspection Period:1 – 2 Business Days

Payment Processor Credit (Stripe):5 – 10 Business Days

Refund Destination:Original Payment Method Only

6. Damaged or Defective Items

If your order arrives damaged in transit, we apologize profusely and will make it right immediately at zero cost to you.

📸 Action Required: Email photos of the damaged item and outer package to hello@theecoshop.co within 7 days of delivery. We will issue a instant replacement dispatch or full refund.

7. Non-Returnable Items

Due to health, hygiene, and environmental safety regulations, the following categories cannot be returned once unsealed:

Personal care & hygiene tools (e.g. bamboo toothbrushes)
Opened skincare or cosmetic products
Digital Gift Cards
Final Clearance / "As-Is" archived items

Frequently Asked Questions

Questions About Your Order?

We are here to ensure your sustainable shopping experience is completely worry-free. Get in touch with our support desk anytime.

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