Official Legal Document

Privacy Policy

Transparency matters. Learn how The Eco Shop collects, respects, and protects your personal data.

Updated: Sept 25, 2026•Sustainable Inc. Ltd

Zero Data Selling

We never trade or sell your details.

Secure Payments

256-bit encrypted via Stripe.

Full User Control

Request or erase data anytime.

1. Who We Are

The Eco Shop is operated by Sustainable Inc. Ltd (“we,” “us,” “our”). We are committed to fostering a sustainable lifestyle through eco-friendly products while safeguarding the personal information you entrust to us.

This privacy policy explains what information we collect when you visit theecoshop.co or place an order, and how we protect and use that data.

2. Information We Collect

We only collect data necessary to provide you with seamless shopping and exceptional customer service:

Account & Contact Info: Your name, email address, phone number, and physical shipping address.
Transaction Records: History of products purchased, order values, and interaction dates.
Browsing Analytics: Standard non-identifying telemetry including pages viewed, device type, and approximate location via Google Analytics and Google Ads.

3. How We Use Your Information

  • To process and fulfill your eco-friendly order
  • To send real-time tracking & order confirmations
  • To respond quickly to customer service inquiries
  • To continuously improve site speed and browsing layout
  • To measure and optimize sustainable ad campaigns
  • To prevent fraudulent activity and secure your account
🌱 Zero Commercial Trading: We strictly do not sell, rent, or lease your personal information to third-party data brokers.

4. Payment Processing & Security

All payments processed on theecoshop.co are encrypted and securely handled directly through Stripe.

Stripe Financial Encryption

We never see, receive, or store your credit card numbers on our servers.

Stripe Privacy Policy

5. Cookies & Analytics

We use functional cookies and analytical tags to remember your shopping cart items, keep you logged in, and analyze web traffic performance through Google Analytics and Google Ads.

You can easily turn off or configure cookies via your browser preferences. A cookie consent banner is also presented upon your initial visit.

6. Data Retention

We retain your purchase history and personal information only for as long as needed to fulfill orders, settle tax or statutory legal compliance, resolve billing disputes, and enforce our terms.

7. Your Data Protection Rights

Under global privacy laws (including GDPR & CCPA), you hold full authority over your data. You have the right to:

1. Right of Access: Request a full copy of the personal information stored in our database.
2. Right to Erasure: Request that we permanently delete your records from our systems.
3. Right to Correction: Request amendments to inaccurate or outdated address details.
To submit a request, email:hello@theecoshop.co

Frequently Asked Questions

Still have questions?

If you have queries regarding this Privacy Policy or wish to exercise your data rights, please contact our support team.